Legal notice

Legal Notice

This website is operated by  RawInstinct. Throughout the site, the terms “we”, “us” and “our” refer to RawInstinct. By accessing our website and/or purchasing products from us, you agree to be bound by the terms outlined below.

Business Information

Brand Name: RawInstinct
Owned & Operated By: Monje & Vendavales Ltd
Country of Operation: United Kingdom

Website Platform

This store is hosted by  Shopify, which provides the e-commerce platform that enables us to sell our products and services online.

Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You have permission from a parent or legal guardian to use this website.

You agree not to use our products for any unlawful or unauthorised purpose.

Product Information & Disclaimer

RawInstinct sells food supplements and related products.

All information provided on this website, social media platforms, advertisements, emails, product packaging, or marketing materials is for general informational purposes only and is not intended as medical advice.

Our products are not intended to:

  • Diagnose
  • Treat
  • Cure
  • Prevent any disease

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle.

Customers should consult a qualified healthcare professional before using supplements if they:

  • Are pregnant or breastfeeding
  • Have a medical condition
  • Are taking prescription medication
  • Are under the age of 18

Individual results may vary.

Supplement Safety & Allergens

Customers are responsible for reviewing all product ingredients, nutritional information, usage instructions, and allergen warnings before consumption.

RawInstinct and Monje & Vendavales Ltd shall not be held liable for allergic reactions, sensitivities, or adverse effects where ingredients and warnings have been clearly provided.

Customers should discontinue use immediately and seek medical advice if adverse reactions occur.

Accuracy of Information

We aim to ensure all information on this website is accurate and up to date. However, we do not guarantee that:

  • Product descriptions are error-free
  • Pricing is always accurate
  • All information is complete or current

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Orders & Right to Refuse Service

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Restrict sales to any individual, geographic region, or jurisdiction
  • Cancel orders suspected of fraud, resale, abuse, or unauthorised activity

If an order is cancelled after payment has been taken, a refund will be issued to the original payment method.

Pricing & Payments

All prices displayed are in GBP (£) unless otherwise stated.

We reserve the right to:

  • Change pricing without notice
  • Withdraw promotions at any time
  • Refuse discount codes where misuse is suspected

Payments are securely processed through third-party payment providers. RawInstinct does not store full payment card details.

Shipping & Delivery

Delivery estimates provided on the website are estimates only and are not guaranteed.

RawInstinct shall not be held responsible for delays caused by:

  • Couriers
  • Severe weather
  • Incorrect customer information
  • Events outside our reasonable control

Risk of loss or damage to products passes to the customer upon confirmed delivery.

30-Day Money Back Guarantee

We stand behind the quality of our products and offer a 30-day money back guarantee on eligible purchases.

If you are not satisfied with your order, you may contact us within 30 days of receiving your product to request a refund or replacement.

Guarantee Conditions

  • Applies only to purchases made directly through  RawInstinct
  • Requests must be made within 30 days of delivery
  • Proof of purchase may be required
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable unless the item is faulty or incorrect

We reserve the right to refuse refunds where there is evidence of:

  • Abuse of the guarantee
  • Fraudulent activity
  • Excessive refund requests
  • Deliberate misuse of products

Nothing in this policy affects your statutory rights under UK consumer law.

Returns & Refunds

Returns and refunds are handled in accordance with our Refund Policy and applicable UK consumer laws.

For hygiene and safety reasons, opened consumable products may not be eligible for return unless faulty.

We reserve the right to refuse returns where products show signs of misuse, tampering, or excessive wear.

Chargebacks & Fraud Prevention

We reserve the right to investigate and dispute fraudulent or unjustified chargebacks.

By placing an order through  RawInstinct, you agree that we may provide relevant evidence to payment providers, banks, and financial institutions including:

  • Proof of delivery
  • Tracking information
  • Customer communications
  • Billing information
  • Order history

Orders suspected of fraudulent activity may be delayed, cancelled, or refused.

Promotions & Competitions

Any promotions, giveaways, discount codes, or competitions may be withdrawn, amended, or cancelled at any time without notice.

Unless otherwise stated:

  • Discount codes cannot be combined
  • Promotions are subject to stock availability
  • Sale items may be excluded

Customer Reviews & User Content

If customers submit reviews, comments, images, testimonials, tags, or other content to our website or social media platforms, you grant RawInstinct a non-exclusive, royalty-free, transferable right to use, reproduce, edit, publish, and display such content for marketing and business purposes.

We reserve the right to remove or refuse any content that we consider:

  • False or misleading
  • Offensive or abusive
  • Defamatory
  • Spam-related
  • Fraudulent
  • In violation of applicable laws

We are under no obligation to maintain or display submitted content.

Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product names
  • Images
  • Videos
  • Graphics
  • Text
  • Website design

is the intellectual property of RawInstinct and/or Monje & Vendavales Ltd and may not be copied, reproduced, distributed, or used without prior written permission.

Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorised access to the website
  • Upload malicious code or harmful software
  • Copy or exploit website content for commercial use
  • Misrepresent yourself or provide false information

We reserve the right to terminate access to the website for violations of these terms.

Limitation of Liability

To the fullest extent permitted by law, RawInstinct and Monje & Vendavales Ltd shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or revenue
  • Loss of data
  • Business interruption
  • Delays or failures caused by third parties
  • Adverse reactions resulting from misuse of products

Customers are responsible for reading all product labels, warnings, and usage instructions before use.

Nothing in these terms excludes liability where it would be unlawful to do so under UK law.

Indemnification

You agree to indemnify and hold harmless RawInstinct, Monje & Vendavales Ltd, its owners, affiliates, employees, and partners from any claim, liability, damages, or expenses arising from:

  • Your misuse of the website
  • Breach of these terms
  • Violation of applicable laws or regulations

Third-Party Links & Services

This website may contain links to third-party websites, tools, or services. RawInstinct is not responsible for:

  • Third-party content
  • External policies
  • Service interruptions
  • Transactions made outside our website

Use of third-party services is at your own risk.

Website Availability

We do not guarantee uninterrupted access to the website and reserve the right to modify, suspend, or discontinue any part of the website without notice.

Force Majeure

RawInstinct and Monje & Vendavales Ltd shall not be held responsible for any delay or failure to perform obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Floods or fires
  • Strikes or labour disputes
  • Supplier shortages
  • Transport disruptions
  • Cyber attacks
  • Power outages
  • Government restrictions
  • Acts of war or terrorism
  • Failures of third-party service providers or couriers

In such circumstances, obligations may be suspended for the duration of the affected period.

Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

Governing Law

These terms and conditions shall be governed and interpreted in accordance with the laws of England and Wales.

Changes to This Legal Notice

We reserve the right to update, amend, or replace any part of this Legal Notice at any time without prior notice. Continued use of the website following changes constitutes acceptance of those changes.